Deliveries
- All local deliveries within a 10-mile radius of our workshop in Nottingham (NG5 1FD) are free of charge.
- For deliveries beyond this radius, we offer a flat rate of £120 for delivery anywhere in the UK mainland using a specialist courier. This service is based on a 1-man delivery, where assistance with lifting at either end is permitted.
- For a 2-man delivery service, ideal for residential addresses, prices start from £175.
- Depending on your location, it may be possible to arrange a lower delivery cost. We recommend contacting us with your delivery address before making a purchase, so we can provide you with a tailored quote that might be more economical.
- You can place an order online, and we will reserve the item for you until the shipping costs are calculated. Alternatively, you can send us an email with your address and the item you wish to purchase, and we’ll send you a quote.
- Currently, we only offer shipping to the UK mainland. However, we are open to exploring international shipping options upon request.
- If you are based outside the UK mainland and are interested in purchasing an item, please contact us, and we can discuss potential shipping options. We will do our best to find a suitable courier and provide you with a quote.
- Alternatively, you are welcome to arrange your own courier for international shipping. This allows you to have more control over the delivery process. We would be happy to coordinate with your chosen courier for the collection of your item.
We will personally arrange delivery with you and you will be kept up to date via email or phone with your tracking and delivery information.
Delivery depends greatly on size of item and location distance. Usually 4 -10 days. We deliver mainly on business days but weekends can be arranged when possible. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
Payment information
We accept bank transfer, PayPal, cheque or cash. Items are dispatched once payment is received.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Stevenson & Soames expressly reserves the right not to honour pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact us.
We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order.
Orders and returns
Click on a Product Photo or Product Name to see more detailed information. To place your order, enter the quantity, and click ‘Add to Basket’.
Please enter the required information such as Delivery Address. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, we will be in touch do discuss delivery options and costs if applicable. The order will be reserved for you at this stage.
Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.
You can get in touch with us by sending an email to contact@stevensonandsoames.co.uk.
At Stevenson & Soames, we strive to ensure that our customers are happy with their purchases and upholstery classes. Please read our policy carefully:
1. Eligibility for Returns (Products)
- Items must be returned within 14 days of purchase.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase is required for all returns.
- Customized or bespoke items (e.g., specially commissioned upholstery work) cannot be returned.
2. Process for Returns
- To initiate a return, please contact us at contact@stevensonandsoames.co.uk.
- Once your return request is approved, you will receive instructions on how and where to send your item.
- Customers are responsible for the shipping costs of returning items unless the return is due to a fault or error on our part.
3. Refunds (Products)
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed within 7 business days, and the credit will be applied to your original method of payment.
- Please note that it may take additional time for your bank or credit card company to process and post the refund.
4. Class Cancellations & Refunds
- Payments for classes are generally non-refundable. However, you are welcome to send someone else in your place. Please inform us of their contact details as soon as possible.
- Refunds may be given if we are able to re-sell your place for the class.
- Refunds will not be issued if you are unable to complete a class, and there are no make-up sessions for missed classes that run over multiple sessions.
- You have a statutory 14-day period to cancel or amend your booking. After this time, a 50% refund or the option to switch to another class will be offered, provided cancellation is more than one month before the class start date.
- No refunds will be offered less than one month before the class commences.
5. Cancellation by Stevenson & Soames
- In the event that we need to cancel a class, we will provide as much notice as possible and offer you a place on an alternative date.
- If the alternative is not suitable, you will receive a full refund for the class.
- Please note that we cannot accept responsibility for any other costs or expenses you may have incurred in relation to the original booking.
6. Exchanges (Products)
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of receipt.