F.A.Q

 

• All local deliveries within a 10-mile radius of our workshop in Nottingham (NG5 1FD) are free of charge.

 

• For deliveries beyond this radius, we offer a flat rate of £120 for delivery anywhere in the UK mainland using a specialist courier. This service is based on a 1-man delivery, where assistance with lifting at either end is permitted.

 

• For a 2-man delivery service, ideal for residential addresses, prices start from £175.

 

• Depending on your location, it may be possible to arrange a lower delivery cost. We recommend contacting us with your delivery address before making a purchase, so we can provide you with a tailored quote that might be more economical.

 

• You can place an order online, and we will reserve the item for you until the shipping costs are calculated. Alternatively, you can send us an email with your address and the item you wish to purchase, and we’ll send you a quote.

 

• Currently, we only offer shipping to the UK mainland. However, we are open to exploring international shipping options upon request.

 

• If you are based outside the UK mainland and are interested in purchasing an item, please contact us, and we can discuss potential shipping options. We will do our best to find a suitable courier and provide you with a quote.

 

• Alternatively, you are welcome to arrange your own courier for international shipping. This allows you to have more control over the delivery process. We would be happy to coordinate with your chosen courier for the collection of your item.

We will personally arrange delivery with you and you will be kept up to date via email or phone with your tracking and delivery information. 

Delivery depends greatly on size of item and location distance. Usually 4 -10 days. We deliver mainly on business days but weekends can be arranged when possible. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

We accept bank transfer, PayPal, cheque or cash. Items are dispatched once payment is received.

 

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Stevenson & Soames expressly reserves the right not to honour pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact us.

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order.

Click on a Product Photo or Product Name to see more detailed information. To place your order, enter the quantity, and click ‘Add to Basket’.

Please enter the required information such as Delivery Address. Before clicking “Place Order”, please check your Order Details carefully. After confirming your Order, we will be in touch do discuss delivery options and costs if applicable.  The order will be reserved for you at this stage.

You can get in touch with us by sending an email to contact@stevensonandsoames.co.uk.