Booking, Orders & Cancelation Policy

Ordering

• Orders can be placed via this website or directly with us where agreed.

• Some items are made to order or bespoke and may require additional delivery arrangements.

• Once an order is confirmed, we will be in touch to discuss delivery options and costs where applicable.

Returns & Eligibility

• Stock items may be returned within 14 days of purchase

• Items must be unused, in original condition, and in original packaging

• Proof of purchase is required

• Bespoke or commissioned items (including upholstery work) are non-returnable

Returns Process

• To initiate a return, please contact us at contact@stevensonandsoames.co.uk

• Approved returns will be given instructions for return

• Customers are responsible for return postage unless the item is faulty or supplied in error

Refunds (Products)

• Returned items will be inspected on receipt

• Approved refunds will be processed within 7 business days

• Refunds are issued to the original payment method

• Please allow additional time for banks or card providers to process refunds

Exchanges

• We only replace items if they are faulty or damaged

• Please contact us within 7 days of receipt if an exchange is required

Booking & Payment

• Courses must be booked and paid for in full to secure a place

• Places cannot be held without payment

• Courses are suitable for adults aged 18+

• Payment may be made online or in the workshop (where agreed)

Cancellation by You

• Upholstery courses are generally non-refundable

• You may send someone else in your place, subject to suitability

• Refunds may be offered only if we are able to re-sell your place

• No refunds are issued once a course has started

• There are no make-up sessions for missed classes

Statutory Cooling-Off Period

• You have the statutory right to cancel within 14 days of booking, provided the course has not started

• After this period:

  • More than one month before start date: a 50% refund or transfer may be offered

  • Less than one month before start date: no refund will be issued

Cancellation by Stevenson & Soames

• If we need to cancel a course, we will give as much notice as possible

• You will be offered an alternative course or a full refund

• We cannot accept responsibility for third-party costs (e.g. travel or accommodation)

About Book a Bench

• Book a Bench sessions are individual three-hour supported workshop sessions

• Each booking applies to a single session only

• Booking a session does not guarantee availability on future dates

Booking & Payment

• All sessions must be booked and paid for in advance

• Payment secures your place for the selected date and time

• Sessions are limited to a maximum of four students

Minimum Numbers

• Sessions run when three or more students are booked

• If minimum numbers are not met, you will be contacted in advance and offered:

  • A full credit to rebook another Book a Bench session, or

  • An alternative available date where possible

Cancellation or Changes by You

Due to the small group size, Book a Bench sessions are non-refundable. However, we aim to be fair where possible:

14 days’ notice or more

• Transfer to another available Book a Bench date, or

• Full credit for a future session

7–13 days’ notice

• A 50% credit may be offered

Less than 7 days’ notice

• No transfer or credit can be offered

Transferring Your Place

• You may send another suitable person in your place with prior approval

• They must be familiar with basic upholstery processes and workshop safety

Cancellation by Stevenson & Soames

• If a session is cancelled, you will be offered:

  • A full credit for a future session, or

  • Transfer to another available date